Raleigh - Durham - Chapel Hill - Cary/ApexCarrboro   Hours At All Locations: Mo-Sa 10-7, Su 12-5  Dedicated Parking At All Locations


Visa MasterCard American Express Discover

Online Store Information

Shipping Information

Please note: We are not an online retailer. We provide a shopping cart on some accessories and service parts as a courtesy to our local retail customers, and we reserve the right to cancel any online order at our discretion.

We ship products via UPS Ground and the US Postal Service.

Order Amount Shipping Charge
$0.00-$49.99 $8.25
$50.00-$118.00 $11.25
$118.00 & up FREE

Note: Orders usually ship within two business days after being placed.

Note: We do not ship orders to USPS or private mailbox centers.

Note: We will require a signature for delivery at our discretion. If an order is shipping address differs from the billing address, the shipping costs are excessive, or the order total is high, you can expect to have to sign for receipt. UPS will attempt three deliveries, or hold shipments at their local distribution center if you need to make other arrangements.

Additionally, we offer select items we do not maintain in our current warehouse inventory. Those items usually ship from two to five business days after your order. You will be contacted directly if longer lead times are in effect. We do our best to make sure that our catalog contains currently available merchandise.

Please note that we do not ship outside of the continental 48 United States at this time due to prior experience. We apologize in advance, but this is currently our policy.

Order Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers.

Backordered Items

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. We only bill your credit card for merchandise when it is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.

Online Store Return Policy

*This policy covers purchases made at our online store.  Please see our retail store return policy if your purchase was made at one of our retail locations.

NOTE: All online store returns must be shipped back to our warehouse. Our retail stores will not accept returns for online sales.

The Bicycle Chain stands behind our merchandise. If you do need to return an item, please return the item in the original packaging by the parcel carrier of your choice. Make sure you retain tracking information. Please include a copy of the receipt.

Unopened items in their original packaging in good condition, damaged or defective merchandise, and mis-shipped items are eligible for full refund or credit. Additionally, we will reimburse return ground shipping costs for damaged, defective, and mis-shipped items.

Please note that certain closeout and special order items carry a restocking fee if returned (please see item page for details).

Refused delivery: We treat refused packages as returns. Your refund will have the return shipping charges deducted.

Please keep a copy of all information until you have received your refund or replacement item(s).

Return address:

The Bicycle Chain Warehouse

210B West Franklin Street

Chapel Hill, NC 27516

For more information with online returns, please call online customer service at 919-309-2454 or email

Pricing Policy

We do not price match. We do not give out "rain checks", however we always honor prices on back-ordered items.

We work hard to find volume bargains where we can buy in bulk and pass on the savings to you. Due to fluctuations in our inventory and product availability from our distributors, prices and shipping charges are subject to change at any time.

We work hard to keep the information on our website up to date, especially when items are either in limited supply, special order only, or currently back-ordered with our suppliers. If you find any errors on our website, please contact us.


Feature Items

Specialized Roll
Specialized Roll - 2018

Specialized's Roll has everything you need to help you along your journey to a fitter, happier you. Hop on the bike path—dirt or paved—and enjoy the… [more]

Specialized Crossroads Step-Through - Women's
Specialized Crossroads Step-Through - Women's - 2018
Product Rating
4.5 stars
 (3 Reviews)

Here's the road to a fit, healthy lifestyle. Specialized's Crossroads is stable and fun. It sports a laid-back aluminum frame, road-smoothing steel… [more]

Cannondale Trail 24 Girl's
Cannondale Trail 24 Girl's - 2018

Cannondale's Trail 24 is your young rider's ticket to adventure. An awesome, lightweight aluminum frame with a suspension fork and tough 24-inch… [more]

Cannondale Synapse Carbon Tiagra 6
Cannondale Synapse Carbon Tiagra 6 - 2017
$1,260.00 - $1,800.00
Product Rating
5.0 stars
 (1 Review)

Cannodale's Synapse 6 Tiagra is a two-wheeled Jack-of-all-trades. The lightweight carbon frame and fork employ Save Plus shaping to ensure a… [more]

Cannondale Trail 20 - Boy's
Cannondale Trail 20 - Boy's - 2017
$359.99 - $390.00
Product Rating
0.0 stars
 (0 Reviews)

Make sure your kid enjoys riding as much as you do by getting them started on Cannondale's Trail 20. An awesome, lightweight aluminum frame and plush… [more]

Specialized Ariel Disc - Women's
Specialized Ariel Disc - Women's - 2015/2016
Product Rating
5.0 stars
 (2 Reviews)

Experience the thrill and freedom of the open road and local paths with Specialized's Ariel Disc. It excels on both pavement and dirt thanks to its… [more]