Of all the bike shops that I've dealt with throughout my life (which is a lot) this is the best one that I've worked with. They are always eager to assist you and if there's an issue with the bike, they'll take care of it. I've worked with them numerous times since I've been living here, and I always recommend them to other people. Today, while installing a new rear derailleur, I ran into some trouble and when I brought the bike in the technician troubleshot and fixed all of my issues with a smile.
Again, Thank you for being so helpful :-)
October 2012 - From a Raleigh service customer:
I stopped by yesterday and you straightened the bent hanger on my mountain bike. Every time I have worked with you these past couple of years the service had been great, I appreciate how you have taken care of me and just wanted to give you a big thank you! I too work with customers and in turn work with others in customer facing jobs. You are in the top 1%.
M H - A satisfied customer of the bicycle chain because Eddie works there.
September 2012 - From a fit customer at our Apex store:
WOW, you and John hit it out of the park with the saddle and handlebar. Did 3 hours today and no noticeable compression of the perineum, no unnatural reaching with hands dropped comfortably onto hoods, aero position was comfortable, minimal ulnar nerve compression, and, surprisingly, foot paresthesias "hot" spots didn't develop. I immediately felt my weight supported by the ischial tuberosities and only mildly support by the buttocks. Overall, extremely comfortable.
You did a great job with your recommendations and quick turn-around. Please pass along my thanks to John.
Thank you - T
February 2012 - From a Carrboro customer:
You flat out you sold me this bike because of Tamara. Outstanding individual that obviously loves/enjoys what she does. Fit the bike to me far better than from four other stores.... Great experience. DB
November 2011 - From a Chapel Hill customer:
I wanted to take time to tell you about the great experience's I have been having at Chapel Hill Blvd location. Having recently moved into the area I was pleased to find the Bicycle Chain nearby. However the convenience of your location has been secondary to the wonderful staff that work there.
I went into the store in search of a bicycle seat. While waiting for Nate to install it I wandered the store pausing by the shoes & cleats. I had met Nate on several prior visits. When I was in search of a bike route map of the area and also when I was in search of a device to store my bikes without putting holes in the wall. And again when I had a flat tire.
A staff member, who had greeted me as I entered, soon came by to offer some support and ask if I had any questions. Desiree was a great sales person/company representative. She was very open and willing to talk about her experiences all the while explaining that I might find some aspects to be different. She did not recommend any one product or line. Instead she took the time to describe the benefits associated with each product.
A couple of weeks later I came by to leave my bike for a tune up. Desiree recognized me and asked about my shoe/cleat decision progress. She again spent time reviewing the product lines with me. Very calm, non pressure and authoritative. I decided on a set of cleats and left them to be installed by Nate during the tune up.
What does this all mean? I have spent over $... so far this year. I hope to be ready for a true 'road bike' next season. I will definitely be purchasing from your store because of the people you employ. In the mean time I continue to recommend the Bicycle Chain to everyone I speak to about bicycles.
Respectfully and with much Thanks
C C - a fan!
September, 2011 - From an Apex service customer:
I was in your shop Monday this week for some service on my Ti Serotta which I had upgraded to Campanolo Super Record. Due to time constraints and business requirements (and lack of an 11 speed chain tool) I was in need of assistance to get up and running. I must say I have never had a better experience with a bike shop; staff were friendly and “very high speed technically” and dialed my new Gruppo in very quickly. As an engineer I truly appreciate the skills of a good mechanic ( I was one for years) and the fellow that worked on my bike was seasoned d extremely competent; my ride that day was a pleasure. I live in the Charlotte area so I have no tribal knowledge of local cycling routes in Apex or Cary but staff provided maps and suggestions for the uninitiated to enjoy the area. In the corporate world I frequently remind staff that we’re only as good as our people; your folks raise the bar. I am available should you need anything further from me.
Thank you, R W
July, 2010 - A rental customer in Raleigh writes:
Bicycle chain staff,
My name is M. E. and I am relatively new to the triathlon world. I presently ride an older model Cannondale, but still shopping for a better bike. I visited your store on Tuesday and spoke to Maria about renting a bike from your store for an upcoming race. She was very helpful in showing me the features of the rental bike and had great insight on training for triathlons. I feel that her experience as a triathlete is a helpful attribute to the store as most employees at area stores that I have visited are strictly cyclists and have little experience in regards to triathlons. I really enjoyed my experience in your store, and will certainly visit your stores for all of my cycling needs.
Sincerely, M E
April, 2010 - From one of our Apex customers:
I wanted to write you about the awesome experience I have had in working with your staff! In October of 09 I went to your Apex store to investigate purchasing a new road bike. I was new to cycling and had been riding a hybrid and killing myself on road rides to keep up. I was introduced to Chris (who now manages the Raleigh store). From the first meeting, Chris put me at ease and worked to educate me without being arrogant or impatient regarding my minimal knowledge (a nice departure from what I had experienced at other local bike shops.) We landed on the Specialized Roubaix as the best bike for me based on what I wanted to accomplish in my riding. Chris worked to order the bike and while we waited on its arrival, ensured I had all the other necessary equipment in place to support me. Unfortunately, before the bike arrived, Chris moved to the Raleigh store. However, the new manager Lee stepped right in and ensured I was fitted correctly and again made sure I was equipped to hit the road. It was a great experience and both of these people represented your business very well! In addition, the mechanic Steve, offered classes in the winter that proved to be very helpful and informative...especially for folks new to cycling. I would recommend these classes to all your customers! Since purchasing my bike and other accessories, I have gone back for additional items, like a new hitch hauler and each time the care and professionalism I was greeted with, reflects great credit upon your stores and the folks you have hired to represent you. I am a customer for life!
Thanks! D., Cary, NC
December, 2009 - From a customer at our Raleigh store:
I know that it's sometimes hard to come across compliments, so I wanted to pass mine along. My fiancé and I came to the Bicycle Chain in Raleigh yesterday to browse the mountain bikes and consider buying them. From the moment we walked in, we were greeted warmly and approached to see if we needed any help.
I walked in knowing NOTHING about bikes and the guy who helped us out walked us through the whole process of buying a new bike. We felt like he gave us very honest answers and we didn't have to worry about him trying to take advantage of our small amount of knowledge.
Once we chose the bikes that we liked, we were walked through the rest of the process thoroughly as well--what other gear is needed and the 5X warranty. We chose to get the 5X for both of our bikes.
I couldn't have imagined a better experience to buy our first bikes. We will definitely be lifetime Bicycle Chain customers and tell everyone we know. Thank you so much for all of the help! It's great to be able to encounter great customer service still!!
M C and T K
December, 2009 - From an Apex Customer:
I just wanted to take a minute to compliment the staff I have interacted with at the Apex location. They have ALL been enthusiastic about greeting me when I enter the store, Steve has been exceptional in his attention to my bike ('07 Stumpjumper Pro), and listening to my input. I have only been into mountain biking for a year, and have previously taken the Craigslist approach because I was not sure that this hobby was for me. 18months+ later, and I have no doubt that the next bike I purchase, be it a newer Stumpy, or possibly an Allez, will be purchased not just from a Bicycle Chain location, but specifically the Apex store. Until that time, I can guarantee that all peripherals, parts, and service will be sourced from this location. I thoroughly enjoy going in, and appreciate the input, advice, opinions that I have received from the staff. Successful companies will state every time that their people are their most important assets, I can say for sure that is the case here.
Thanks for providing such a positive retail experience.